A lot of people know the vague advice already: call the library, ask about large print, ask about home delivery, maybe mention CELA or NNELS. The problem is that most seniors and caregivers do not know who to call first, what details to have ready, or how to ask without feeling lost.
This tool turns that into a practical route. Answer a few questions and it gives you the best first contact path, a short phone/email script, and the checklist to keep beside the phone before you call.
Your answers suggest the fastest useful route is not random catalogue browsing. It is one focused call that asks for the right person, confirms card/PIN status, and gets you routed into accessible reading support.
People often know they should call the library, but they do not know what to say beyond “Do you have large print?” That leaves a lot of useful services undiscovered.
Some readers should start with a normal branch desk. Others should skip straight to home delivery, accessible services, or a CELA question. The wrong first step wastes energy.
Even when a helper sets everything up once, the system falls apart later if nobody knows the card number, PIN, or who to call when Libby stops cooperating.
Not every library offers it, but enough do that it is worth asking directly. This is especially important for older readers who can still enjoy books but cannot manage branch visits reliably.
Good staff can tell you whether a title exists in large print, whether another branch has it, whether interlibrary loan is realistic, and whether CELA or NNELS is the smarter route.
Sometimes the real blocker is not books at all. It is a stale card, forgotten PIN, or sign-in order mess. Getting that fixed changes everything.
Many readers still want visual reading first. A good call can set up audio or DAISY-style backup as a fallback, not as a surrender.
If the person is effectively homebound, if standard print is clearly no longer working, or if the setup keeps collapsing after a caregiver leaves, do not stop at “Do you have large print?” Ask whether the library has accessible services staff, a homebound program, CELA registration help, NNELS access, or device and app support.
If the answer sounds vague, that does not always mean the service does not exist. It can just mean the first person picked up the phone at the main desk and needs to redirect you.